Upon arrival

you will be greeted by an experienced veterinary technician who will assess your pet’s condition. If it is determined that your pet requires immediate assistance the technician will request your permission to bring your pet directly to our treatment area for evaluation. All patients are seen on the basis of medical priority with life threatening cases first.

After our veterinarian has examined your pet and obtained a history from you, he/she will discuss what diagnostic tests and/or treatments are advised. An estimate of costs will be presented for your approval prior to initiating any services.

If your pet will require hospitalization you will be given contact information and a time to phone for progress reports and additional test results. A deposit for diagnostics and treatment will be taken at this time.

Additional care

We know that it is difficult to leave your pet so you are encouraged to phone as you feel necessary for updates on your pet’s condition. If your pet is hospitalized overnight and in need continued care we will personally contact your regular veterinarian in the morning to discuss a plan of transfer, ongoing care at VES or potential discharge for home support.

When your pet is discharged from the Veterinary Emergency Service you will receive a complete medical record including history, physical exam, results of all diagnostic testing, a description of any surgical or medical treatments, a complete list of medications and all home care instructions. An exact copy of this medical record will also be faxed immediately to your primary care veterinarian.